8day Malaysia Frequently Asked Questions (FAQ)

The 8day platform is strictly for adults aged 18 and above. During the KYC verification process, your age will be confirmed via a valid identity document. Accounts found to be owned by underage individuals will be terminated immediately in accordance with our responsible gaming policy.

No, each individual is only permitted to hold one account at 8day. Owning multiple accounts violates our terms of service and may result in the closure of all associated accounts without notice. If you are experiencing issues with an existing account, please contact our support team for assistance.

Log in to your account and go to "Account Settings" or "My Profile". There you can update your email address, phone number, and other personal details. Some changes such as your full name may require review by our team for security purposes. Contact live chat support if you need further assistance.

8day supports a wide range of deposit methods for the convenience of Malaysian players, including online bank transfers (FPX), Touch 'n Go eWallet, GrabPay, Boost, Maybank2u, CIMB Clicks, and cryptocurrency payments. All methods are processed securely and deposits are typically credited to your account within seconds.

The minimum deposit amount at 8day starts from just RM10, making it an accessible platform for players of all levels. For certain methods such as cryptocurrency, the minimum amount may vary based on current market values. There is no maximum deposit limit for regular members, while VIP members enjoy higher limits.

Deposits are usually credited automatically within seconds. If your deposit has not appeared after 10 minutes, please check whether the transaction was successful on your bank or digital wallet's end. If the transaction was successful but your balance has not been updated, please contact our live chat support with proof of transaction (a screenshot of the receipt) for prompt resolution.

8day does not charge any processing fees for deposits made via local methods such as FPX and digital wallets. For cryptocurrency deposits, a small network fee (gas fee) may be charged by the respective blockchain network and is beyond our control. The amount you deposit is the full amount that will be credited to your account.

Withdrawals at 8day are processed in under 3 minutes for verified methods. Local bank transfers are typically completed within 3–10 minutes depending on the bank's processing time. Crypto withdrawals depend on blockchain network congestion but are usually completed within 15–30 minutes.

The minimum withdrawal at 8day is RM30 for local bank transfers and digital wallets. The daily maximum withdrawal limit for regular members is RM50,000, while VIP members enjoy significantly higher limits depending on their membership tier. If your wins exceed the daily limit, the remaining balance can be withdrawn the following day.

Withdrawals may be delayed for several reasons: incomplete KYC verification, unfulfilled bonus wagering requirements, or missing bank account details. Ensure all identity verification documents have been uploaded and approved before submitting a withdrawal request. Contact our support team if you need further clarification.

8day offers a wide range of bonuses including a welcome bonus for new members, first deposit bonus, weekly deposit bonus, daily cashback, daily login rewards, slot rebates, referral bonuses, and exclusive offers for VIP members. Each promotion has its own terms and validity period — check the promotions page in your account for the latest details.

Wagering requirements vary by bonus type. For example, if the wagering requirement is 20x and you receive a RM50 bonus, you must place a total of RM1,000 in wagers before you can withdraw the bonus funds. The full terms for each bonus are clearly stated on the relevant promotion's terms page. We encourage you to read the terms carefully before accepting any bonus.

Once logged in, navigate to the "Promotions" or "Bonuses" section in your account. Click on the bonus you wish to claim and follow the instructions provided. Some bonuses are credited automatically after a qualifying deposit, while others require you to manually click the "Claim" button. If a bonus has not been credited within the specified timeframe, please contact our support team.

Yes, 8day uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored on secure servers and is never shared with third parties without your consent. We also conduct regular security audits to ensure our systems remain protected against emerging threats.

Log in to your account and go to "Settings", then select "Security". You will find the option to enable 2FA via SMS OTP to your registered phone number. Once enabled, every login attempt from a new or unrecognised device will require an additional OTP code. This is a layer of protection we strongly recommend for all members.

Contact the 8day support team immediately via live chat. We will freeze your account right away to prevent any further loss. After identity verification, we will help you regain access to your account and investigate the suspicious activity. In the event of unauthorised access, change your password from another device as soon as possible.

Visit page Download on the 8day website to get the latest download link. For Android, download the APK file directly from our site and enable "Install from unknown sources" in your device settings. For iOS, follow the installation instructions available on our download page. The app is free and requires no installation fee.

The 8day app is supported on Android devices running version 5.0 and above, and iOS version 12.0 and above. For the best experience, we recommend a device with at least 2GB of RAM and 200MB of free storage. If you are using an older device, you can still access all 8day features through a mobile web browser without installing the app.

Yes, your 8day account is fully integrated across the mobile app and website. Your balance, betting history, active promotions, and all account settings are consistent across both platforms. You can start a game on your phone and continue on your laptop without any interruption — all data is synchronised in real time.