8day's Commitment

Responsible Gaming – Play Safe with 8day

Online entertainment should be an enjoyable experience, not a burden. 8day provides self-control tools, practical guidance, and wholehearted support so every player in Malaysia can play with peace of mind and full control.

24/7
Active Player Support
6 Tools
Self-Control Available
18+
Minimum Age Requirement
100%
Our Commitment

Self-Control Tools We Provide

Each of these tools is designed to help you stay in control and enjoy a healthy gaming experience.

Daily / Weekly Deposit Limit

Set your own deposit limit based on your personal financial capacity. This limit takes effect immediately when lowered and helps you manage your gaming budget more effectively without pressure.

Session Time Limit

Set the maximum duration for each of your gaming sessions. Once the time limit is reached, the system will automatically notify you so you can take a break and reassess before continuing.

Cool-Off Period

Need a break from gaming? Activate an optional cool-off period of 24 hours, 48 hours, or 7 days. During this period, you will not be able to log in to your account and all marketing communications will be paused.

Self-Exclusion

The self-exclusion option allows you to fully close access to your account for a period of 6 months, 1 year, or permanently. This is the strongest measure available for players who feel they need serious help.

Maximum Loss Limit

Set the maximum loss amount you are willing to accept in a day or a week. Once this limit is reached, the system will automatically end your gaming session to protect your finances.

Account Activity Reminders

Receive periodic notifications about the amount of time you have spent and the amount wagered. These reminders help you make more mindful and responsible decisions throughout your gaming session.

Understanding Responsible Gaming

At 8day, we believe online entertainment should bring joy, not stress. Responsible gaming is more than a phrase — it is at the core of how we operate and how we look after every player who trusts our platform.

For the majority of players, online betting is an enjoyable leisure activity. They play within a set budget, enjoy the games at a relaxed pace, and stop once they reach their self-imposed limits. However, we recognise that a small number of players may struggle to control their gaming habits, and this is why we take proactive steps to help.

Gaming Is Entertainment, Not a Source of Income

This is the most fundamental principle every player needs to understand. Winnings from betting should never be treated as a reliable source of income or a way to resolve financial problems. Every casino game is designed with a house edge, meaning the platform holds a statistical advantage in the long run. Players who understand this reality will find it easier to set realistic expectations and enjoy the games purely as entertainment.

When you play at 8day, we encourage you to ask yourself: "Am I playing for fun, or am I playing to chase back money I have lost?" If your answer is the latter, that is a signal to pause and take a break.

Early Warning Signs to Watch Out For

Identifying gaming problems at an early stage is the smartest step you can take. Here are some warning signs to watch for in yourself or someone you care about:

  • Feeling restless or uneasy when unable to play.
  • Using money meant for daily necessities (rent, food, bills) for wagering purposes.
  • Lying to family or friends about gaming activity.
  • Chasing losses with increasingly larger bets.
  • Unable to stop even when you have already intended to do so.
  • Neglecting work, family, or social responsibilities due to gaming.
  • Borrowing money to use for betting.

If you recognise one or more of the signs above in yourself, we strongly encourage you to use the self-control tools available in your 8day account or contact our support team for further guidance.

Minor Player Protection

8day strictly prohibits anyone under the age of 18 from registering or using our platform. All account registrations go through a rigorous age verification process as part of our KYC procedures. Should we discover that any account is held by an underage individual, the account will be suspended immediately and all remaining balance will be returned in accordance with established procedures.

For parents and guardians, we recommend using parental control software to block children's access to gambling websites. Keep your password and login credentials secure and out of reach of your children.

8day's Commitment: We continuously monitor for unusual gaming patterns and will proactively reach out to players if we detect activity that may indicate a self-control issue. Your well-being matters more than any business gain.

How to Get Help

Asking for help is a sign of strength, not weakness. If you or someone you know needs support with a gambling problem, there are several channels you can reach out to. The 8day support team is available 24 hours a day, 7 days a week via live chat within the platform to guide you in activating self-control tools or processing a self-exclusion request.

We also encourage players to seek professional support from counsellors or organisations that specialise in gambling addiction. Speaking with someone you trust — whether family, a friend, or a professional — can be the most meaningful first step in your recovery journey.

Remember: Activating self-exclusion or control limits will not affect your account balance. Your funds remain safe and can be withdrawn through the standard procedure during or after the control period ends.
Quick Self-Assessment

Answer honestly within yourself

1

Do you frequently think about gambling even while doing other activities?

2

Do you find yourself needing to bet larger amounts of money to get the same level of excitement?

3

Have you ever tried to stop playing but were unable to?

4

Is gambling causing problems in your relationships or finances?

5

Are you playing to escape problems or negative feelings?

If you answered "yes" to two or more of the questions above, we recommend reaching out to our support team for a confidential discussion.

When to Stop Immediately
  • You are playing with money you cannot afford to lose
  • You are constantly chasing losses
  • Gaming is disrupting your sleep or health
  • You are hiding your gaming activity from family
  • You feel stressed or anxious after a loss
Access Self-Control Tools

All self-control tools are accessible directly from your account settings after logging in. No waiting required — limit changes take effect immediately.

Log In to Your Account Register a New Account

Simple Steps to Use the Control Tools

All self-control tools at 8day are designed to be easily accessible and hassle-free, with no red tape.

Log In to Your Account

Open the 8day app or website and log in to your account using your credentials.

Go to Account Settings

Go to the "Settings" or "Profile" menu and look for the "Responsible Gaming" section.

Choose the Right Tool

Select the appropriate control tool — deposit limits, time limits, cool-off, or self-exclusion.

Settings Take Effect

Limits that are lowered take effect immediately. Limits that are raised require a 24-hour waiting period for your protection.

Frequently Asked Questions

Not sure about something? Here are answers to the questions we most frequently receive from players about responsible gaming.

View All FAQs

Limits that reduce your current limits (lower deposit limit, shorter session time) take effect immediately and cannot be cancelled within 24 hours. Limits that increase your current limits require a 24-hour waiting period before taking effect. This is a protection mechanism to prevent impulsive decisions during a gaming session.

Your balance remains safe during the self-exclusion period. You may submit a withdrawal request for that balance even while the exclusion is active. The 8day support team will process the withdrawal request according to standard procedures within the designated timeframe.

Yes, all self-control tools at 8day are completely free for all registered players. There are no hidden charges or conditions. We provide these tools as part of our commitment to safe and responsible gaming.

Contact the 8day support team via live chat, available 24/7 within our platform. Our team is trained to listen with empathy and help you activate self-control tools or connect you with suitable support resources. You may also reach out to a qualified counsellor or mental health professional for long-term support.

Self-exclusion can only be requested by the account holder themselves for privacy and data security reasons. However, if you are a family member concerned about a loved one, we encourage you to contact our support team for guidance on the best ways to help them.
Play with Peace of Mind

Welcome to a Platform That Genuinely Care

8day is more than just an entertainment platform — we are a responsible partner in your entertainment journey. Register today and enjoy a safe, fair, and fun gaming experience.

This platform is for adult users aged 18 and above only.

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